Depending on the availability and location of products, different options will be available for you to choose from before you make your purchase. Once you've made your order, we'll prepare it for you and let you know as soon as it's ready to collect in-store. In most cases, if you order before midday, it will be ready for collection on the same day.
If you make your order in the afternoon, it will be ready the next day. If your order contains multiple items some items may be available for collection earlier than others. If that happens, you'll receive separate emails when items are ready for collection if you would like to get them earlier or you can simply collect the full order at the same time. If any item in your order has to be transferred from another location to your preferred collection store, we'll transfer it for free, but it will take a little longer.
When your order is ready for collection, we'll send you an email to let you know it's time to head into your selected store and where you'll need to go to collect it. Bring a copy of your 'Ready for collection' email either printed out or on your phone and some photo ID.
You can nominate someone else to collect your order before you checkout. You will need to provide their name and email address and we'll send them a copy of the collection email. They'll need to bring it and a copy of their ID when they come in. After 21 days your order will be returned and a refund processed within business days. Generally, these items will be delivered within 7 β 14 business days.
If it's an item that is being custom-made for you like a mattress β it will probably take longer and we'll let you know on the product. If no-one is home when your delivery arrives, your driver will leave it in a safe place. If there is no safe place to leave the delivery, your driver will contact you via email, SMS or, if it's AusPost, the AusPost app with collection instructions.
