Your browser does not support all the necessary functions. Please update your browser to its latest version to ensure the best user experience. On this page you can find our contact information and answers to the most common questions. We are here for you. Did you know that by logging in you can easily make changes to your ticket on VR Matkalla -app or vr.
If you bought your ticket anonymously, you can add it to your account by using the order and reference numbers. You can contact us easily also via the chat on the VR Matkalla app.
You can change your ticket easily in the app or online at vr. You can also add your anonymously bought ticket to your account on the VR Matkalla app and make changes afterwards. A ticket that has been activated through self-service will be considered used and cannot be changed or cancelled.
You can change the dates of your trip only for the available sales period, until 10 Aug on day trains and until 13 Dec on night trains. If you change your ticket to a more expensive train service, you need to pay the difference when you make the change. The difference is not refunded as a monetary or price refund when changing to a less expensive train service. You can claim compensation for example in the following cases:.
Click the link below to learn more about your rights in disruption situations and fill in the appropriate compensation form for your situation. You can make changes easily via the VR Matkalla app or at vr. You can create an account and add your ticket purchased without logging in to it. To add the ticket to your account, you need the order and reference number of the ticket.
