Unify customer and employee experiences with our AI-driven platform. Ensure consistent interactions across every touchpoint and optimized workflows that drive business growth. Harness the power of AI, self-service, and omnichannel integration to build long-term loyalty. Elevate employee satisfaction and productivity with AI-driven workload forecasting and streamlined workflows that boost efficiency, minimize friction, and empower your teams.
Transform your business into a growth engine with AI-driven insights and journey orchestration that maximize customer lifetime value and operational efficiency.
See how, with advancements in Generative AI and conversational AI, these platforms offer smarter, faster, and more human-like response. Our solutions empower you to choose how and when you innovate, engaging your customers and employees while driving measurable business results. Transform customer and employee experiences with AI-powered innovation. Avaya Experience Platform integrates every communication channelβvoice, video, messagingβinto a unified CX experience for personalized, efficient interactions at scale.
The bank uses a hybrid system combining Avaya Experience Platform On-Prem for voice, video banking, routing, and analytics with AXP Public Cloud for digital channels and chatbot integration, creating a unified customer engagement platform. Leon County, Florida, enhances communication services for , residents and improves emergency response times.
By leveraging Avaya's cloud-based solutions, the county boosts productivity, reduces costs, and empowers employees. Trusted globally, Avaya leads in customer experience solutions backed by extensive partnerships and expertise. Enjoy the flexibility to innovate on your terms, choosing the best path to accelerate growth and drive results. Avaya has been an Aflac partner for so longβ¦Avaya helps empower us to achieve our vision at our pace in our current environment.
