The Terms and Conditions define and specify the rights and obligations of the Seller and its customers consumers or buyers. Contact details of the seller: E-mail: stena. Our services can only be sold via links on our website www.
All of our prices are valid according to the current price list on our website www. Payment for the services is made before the actual use of the service. If you use your loaded credit, the cost of the service will be deducted only after the service has ended. The system deducts and charges for the services on the part whenever you leave the paid area. In the case of a deposited credit, this credit can only be used up and cannot be returned and redeemed.
The customer is obliged to monitor the time of use of the service himself and in case of exceeding the amount of the paid service he is obliged to pay the operator for the consumed service. This will happen automatically when you use the credit. If the customer leaves the venue with insufficient credit to pay for the services used, the relevant amount will be deducted automatically after the credit has been topped up!!
Discounts according to the price list are valid only for services such as entrance fees, rentals. Discounts do not apply to food or drink. A customer may file a billing claim for a transfer payment within 30 days of the date the service was billed or the bill was delivered to the customer by emailing stena. Complaints about the quality of service can be made by e-mail stena.
This must be done within 3 days of the provision of the claimed service. Complaints will be resolved without undue delay, no later than 30 days from the date of the complaint, unless the provider and the customer agree otherwise. Information to the customer about the outcome of the complaint: The customer will be contacted within the complaint period in writing or by e-mail about the outcome of the complaint procedure.
